TERMS & CONDITIONS

GENERAL TERMS

We are: 

SALTY YOGA CIC

Company No. 10949574

Our address is:

4 BROWNING STREET, SE17 1LN, LONDON, UK

We can be contacted by:

Email - CONTACT@SALTYYOGA.CO

Telephone - 02077081660

You are:

A user of our Website and/or our services.

Please read the terms and conditions ("Terms and Conditions") set out below carefully before registering with us to become a Member from us. When you apply to become a Member you agree to be bound by these Terms and Conditions. The contract for membership of the Studio  is between you and SALTY YOGA CIC.

 

1. Definitions "Agreement" is a reference to these Terms and Conditions, the Privacy Policy, the Studio Etiquette, any application form and payment instructions provided to you; "Member(s)" is a reference to any person who has registered with us to use the Studio and to become a member; "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data; "Studio" is a reference to the facility where we provide Salty Yoga classes and Salt Therapy sessions; "Studio Etiquette" means the rules of the Studio applicable to all members which are displayed on the Website and in the Studio; "you", "your" and "yours" are references to you the person accessing this Website, applying for membership and/or ordering any Goods from the Website and in the Studio; "Website" is a reference to our Website www.saltyyoga.co. 2. Membership at SALTY YOGA CIC 2.1. We offer a range of different membership packages to suit our Members. Details of the current membership packages available are published on our Website and displayed at our Studio. 2.2. Once you have selected a membership package you will need to register with us to become a Member. Those under the age of 18 must be accompanied by a parent or guardian when attending the Studio. All Members, including temporary Members, are required to complete an application form online by clicking agree requiring you to provide contact and medical details. 2.3. By registering with us you agree to be bound by these Terms and Conditions, by the Privacy Policy and to the Studio Etiquette. 2.4. When you submit your application form and each time you visit the Studio, you warrant and represent to us that you have no medical conditions known to you that would prevent you from engaging in any and all forms of exercise including, but not limited to, yoga-related exercise in a salty room. If in doubt at any time, it is your sole responsibility to consult a medical practitioner and cease attending classes until you are satisfied that you are in good health and can perform the exercises safely. 2.5. Once we receive your application together with the appropriate payment and, where required, a completed Standing Order Mandate, we will review your application and notify you if successful. Once you become a Member of the Studio you will be entitled to access the yoga classes and other facilities available at the Studio in accordance with your active membership package. 2.6. Please ensure that you familiarise yourself with any restrictions that may apply to your membership package. Introductory offers are subject to restrictions which are displayed on our Website. Certain packages may be designated as "Off Peak" or "Peak" packages which will entitle you to attend salty yoga classes at certain times and subject to package rules. Full details are displayed on the Website along with a current timetable of classes. If you have purchased an "Off Peak" membership package you will not be able to apply that package to attend classes in designated "Peak" periods. 2.7. Some membership packages are provided in the form of Class Cards (or Count-Series memberships) which entitle the holder of the card to attend a specified number of classes over a set period. Extensions to the Class Cards may be purchased at the prices and subject to the terms stated on the Website and at the Studio. Other membership packages are designated as Time-Series memberships which entitle the holder, subject to the specific package rules, to attend one or more classes per day over a limited period of time. 2.8. Membership packages may also be purchased through specified partners selected by us. Membership entitlements will vary and will be detailed on the particular voucher. 3. Health and Safety 3.1. It is your responsibility to monitor your own physical condition throughout any exercise programme. In the event of any unusual symptoms occurring, you should cease practising and inform a member of staff immediately.You should not attend class until you are satisfied that you are in good health and can perform the exercises safely. 3.2. Prior to commencing the yoga classes or salt therapy sessions you should satisfy yourself that this is the appropriate exercise programme for you. We cannot take any responsibility for any injury that you may sustain as a result of participating in a class at the Studio except where such injury has occurred through our proven negligence. 3.3. Salt Therapy sessions may be offered to children from time to time from the Studio. Anyone under the age of 18 years must be accompanied by a parent or guardian when attending the Studio and using the changing facilities. Children attending salt therapy sessions must be brought to and collected from the class by a parent or guardian. No child over the age of 7 may use a changing room reserved for the opposite gender whether or not the child is accompanied by an adult. 3.4. CCTV: Our studio locations may have CCTV installed in order to help protect the property and safety of visitors and staff. Any images and footage are treated as private information, with confidentiality and care. 4. Purchasing Online 4.1. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment. 4.2. When purchasing from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party. 4.3. Any purchase that you place with us is subject to product or service availability and acceptance by us. When you place your order online we may send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. 4.4. All prices and terms listed on the Website are to the best of our knowledge correct at the time of publication; however, we reserve the right to alter these in the future and in the event of an error in the published price or terms will not be held liable and may alter them without notice. We also reserve the right to alter the membership packages or Goods available for sale on the Website or through the Studio and to discontinue any product line or service. 4.5. The contract for membership will be accepted confirmation by us that your application for membership has been accepted. We may confirm this to you in writing. You must inform us immediately if any details are incorrect. 4.6. In the case that you have purchased a membership package for which you are not eligible, we reserve the right to invalidate the package and charge you for the portion used. The amount of the charge for your partial use of the package shall be based on the cheapest package we can make available to you. 5. Online Bookings SALTY YOGA CIC is pleased to offer all of our members the ability to book classes online. We operate this programme under the policy stated as follows. 5.1. Booking Windows: Class spots can be reserved online by any member who has an active, valid package covering the period for the classes they wish to reserve. You may book your class starting 14 days ahead and up to 30 minutes prior to the start of a class ("booking window"). 5.1.1. All bookings must be made by the client using the SALTY YOGA CIC online reservation system. We do not take bookings by email or phone. 5.2. Waitlists: For classes that are fully booked up, you can place yourself on our online 'waitlist' beginning 14 days before the class. Once you are on the 'waitlist', as available spots come up in the class, then subject to subclause 5.2.1, you will be moved from the 'waitlist' to a confirmed spot in class and will automatically be emailed notification of this. 5.2.1. If space becomes available more than 8 hours prior to the class start time, then 'waitlist' places are automatically moved into class. If space becomes available less than 8 hours before the class start time, you may be able to book online without adding yourself to the 'waitlist'. 5.3. Cancelling a Booking: If you wish to cancel an online booking, you must do so yourself via the online booking system at least 3 hours before the start of a class (the "cancellation deadline") or your booking will be treated as either a 'Late Cancellation' or a 'No Show'. Note seminars, workshops and other special events requiring a separate event fee cannot be canceled online or refunded. 5.3.1. We do not accept phone or email cancellations. You must cancel the booking by accessing the SALTY YOGA CIC website with your login. 5.4. Late Cancellations and No-Shows: If you have booked online you must scan your SALTY YOGA CIC keytag in at reception at least 15 minutes before the class start time, and you must attend the class you have booked. Failure to do so will be treated as a 'Late Cancellation' or a 'No Show', in which case your space may be allocated to another person and you will incur a 'Late Cancellation Fee' or a 'No Show Fee'. 5.4.1. Late Cancellation Fee / No Show Fee: This booking policy has been created for all members of the studio to enjoy and utilize, therefore it is important that everyone follows the rules to ensure the system works smoothly and for the benefit of everyone. The 'late cancellation' and 'no show fees' are non-negotiable and non-refundable and will be automatically charged to the payment card associated with your account. Until the time the fee has been paid, we reserve the right to suspend your booking and/or class attendance privileges.  6. Prices and Payment 6.1. All prices and terms listed on the Website and in the Studio are correct at the time of publication; however, we reserve the right to alter these in the future without notice. 6.2. Time Series memberships and Class Cards must be paid for in advance at the time of membership application. Payment for all online purchases may be made by credit or debit card. Payment may also be made by cash, cheque or, in some cases, bank transfer for purchases made in the Studio. 6.3. Memberships may be paid for on a monthly subscription basis via standing order. A Standing Order Mandate form provided by SALTY YOGA CIC must be completed by you at the time of submitting your application form. There is a minimum 12-month or 6-month commitment term for the monthly subscription (for early termination please see section 8). A credit or debit card will be required to guarantee the standing order and this shall be debited in the event of late payment of the standing order. 6.5. Failure to pay membership dues on time will result in the credit or debit card you have provided on your Standing Order Mandate being charged without prior notice for the full outstanding amount that is in arrears, and/or the cancellation of your membership as well as late payment charges equivalent to interest on the late payment which shall be calculated on a daily basis at a rate of 5% over our bank's lending rate from the date the payment was originally due until the date of actual payment. We may also instruct a debt collection agency or solicitor to collect payment (including any interest and/or late payment charges) on our behalf. In such circumstances, you will be liable to pay an additional sum to us, which will not exceed the reasonable costs that we may incur to pay the debt collection agency or solicitor, who will add the sum to your outstanding debt on our behalf. An administration charge of £20 will be charged for each late payment reminder that we are required to send to you. 6.6. We will notify you of any increase in your membership rates when such increase becomes applicable, which is typically at the end of each 12 month anniversary of your membership. You will usually be given 30 days' notice of any increase and the increased amount will be payable in the following month. 7. Membership Cancellation: can be cancelled with written notice to contact@saltyyoga.co min 31 days from the date of purchase. The class cards is not refundable. 

 7.1. "Freezing" memberships: - Only annual upfront and standing order membership packages may be frozen. You may request a freezing of your annual or standing order membership, up to one time, for a minimum of one month and up to a maximum of three consecutive months, in one month increments, within any and each 12-month period, by providing us with a written request at least 14 calendar days prior to the date you want the freeze to be effective. A request to freeze your annual membership may only be made once in any 12-month period. You will be required to pay an administrative fee of £20 per month for the month(s) during which your annual membership is frozen. Annual upfront membership packages will be extended by the period that they were frozen. In case of standing order memberships, you are required to continue - not cancel, freeze or modify - your existing standing order and will receive a refund for the period you were absent net of the applicable administration fee via bank transfer upon your return. Freezing packages in any other exceptional circumstances or for longer periods are at SALTY YOGA CIC's sole discretion. Your minimum term of 12 months (or 6 months if a 6-month membership applies) refers to active membership months, i.e. any periods your membership is frozen do not count towards the 12-month or 6-month minimum term, respectively. 8. Your Information 8.1. Where we have requested information from you to provide services you agree to provide us with accurate and complete information. 8.2. You authorise us to use, store or otherwise process your personal information in order to provide the services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time, with your permission in cases where we believe that the services offered by such third parties may be of interest to you, or without further notification where this is required by law or in order to provide the service to you. Except as specifically otherwise indicated in our Privacy Policy, we will not pass on or sell your private information or contact details to any third parties for their marketing purposes. More information can be found in our Privacy Policy. 8.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information. 10. Complaints We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to contact@saltyyoga.co. 11. Limitation of Liability 11.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free, fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website; and we do not make any warranty whatsoever, whether expressed or implied, relating to fitness for purpose or accuracy. 11.2. We disclaim any and all liability to you for the supply of our salty yoga services or salt therapy sessions (whether via this Website or at the Studio) to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence. 11.3. We do not accept any liability for any delays, failures, errors, omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. 11.4. We shall not be held liable for any failure or delay in performing our membership services where such failure arises as a result of any act or omission which is outside our reasonable control of third parties. 11.5. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties. 11.6. We provide lockers free of charge and advise that you use them. Should your valuables not fit into the provided lockers, you are welcome to leave the item(s) at the reception desk with a member of staff. We will not be liable to you for any loss, damage or theft of any property you bring onto our premises. You will firstly need to file a police report indicating the loss, and secondly an insurance claim with your insurer. 11.7. Any bicycles, vehicles or their contents parked inside or outside any SALTY YOGA CIC premises are left entirely at their owners' risk, and SALTY YOGA CIC will not accept any liability for loss, theft, or damage that may occur. 12.General 12.1. We may subcontract any part or parts of the services that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. We may change the location of the Studio at any time and will provide you with as much notice as is practicable. 12.2. We may alter or vary the Terms and Conditions at any time and any revised terms will be displayed on our Website. 12.3. The Terms and Conditions together with the Privacy Policy, the Studio Etiquette, any application form, the Standing Order Mandate, and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail. 12.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition. 12.5. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales. 12.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing. 12.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. Privacy Policy We at SALTY YOGA CIC understand how much value you place on your privacy and we will always treat your private details with utmost of care. This policy explains how we, SALTY YOGA CIC, bearing the registered address 4 browning street, SE17 1LN use your personal information which you provide to us when using our website. What information do we collect about you? We collect personal information from you when you order goods or services from us, use our website, or use 3rd party websites linked to our website. We also collect information when you contact us by post, telephone or email, or complete any customer survey. Website usage information may also be collected using cookies. Personal information from persons under the age of 18 Any personal information related to children (under age 18) will not be knowingly collected without the consent of their parent or guardian. Photographic information We may, for the purposes of identification, keep on file an electronic photographic image of you. Furthermore, as stated in our general Terms & Conditions, photographs and/or video may be taken within our premises for journalistic features or to promote the studio and our services either directly or through our partners. CCTV Our studio locations have CCTV installed in order to help protect the property and safety of visitors and staff. Any images and footage are treated as private information and will be treated with the same high standards of confidentiality and care with which we will treat your other private information. Cookies Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We cookies on our website, including but not limited to, providers such as Google Analytics. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. How we may contact you We may contact you from time to time with any issues related to your account, to respond to any queries you may have, or to bring you offers and other notifications. The form of contact may be via voice calls, emails, or text messages (SMS) using the contact information that you have provided to us. You can at any time opt out of marketing communications by clicking on the opt-out link embedded within the communication. How will we use the information we collect from you? Personal information that we collect from you is used to manage your account. Additionally, images and sounds that we collect may be used for security purposes and/or journalistic or promotional purposes. We may also use your information to email you about other products or services that we believe may be of interest to you. In managing your account we may send your information to credit reference, collection and fraud prevention agencies. How might we share personal information with third parties? We do not sell or rent any of your personal information to any third parties for their marketing purposes without your express consent. The parties with whom we may share your personal information are: Our contracted service providers who provide services related to the management of your account. Banking partners including but not limited to credit card issuers and banks processing your orders and transactions. Credit bureaus and collection agencies to the degree the law allows. Business entities with whom we intend to merge or who are seeking to acquire us. The government, law enforcement, or other third parties if we need to do so in order to meet the requirements set by law or court order; or if we reasonably believe that the sharing of your personal information is necessary to report suspected unlawful activity or to investigate potential or existing breaches of our Terms & Conditions. Access to your information You have a right to request a copy of the information we hold on you at any time. Please email us at contact@saltyyoga.co if you would like to receive a copy of this information. There will be a £10 charge for processing this request. Other Websites Our website may have links to other websites. This privacy policy only applies to this website. You should therefore review the privacy policies of the other websites when you are using those sites. Future changes to our Privacy Policy This Privacy Policy should be read in conjunction with the Terms & Conditions on this website.

contact@saltyyoga.co                                             

©2019 BY SALTY YOGA.